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alovibe

Terms of Service

Effective 2026-05-25 · Version 1.8 · By using alovibe, you agree to these terms.

The deal in plain English: You pay us a monthly subscription to use the platform. We provide the platform "as is" with our best effort. You own your data and your customers’ data. We are not liable for the consequences of replies the AI sends on your behalf — review the AI tone, knowledge base, and per-channel routing before flipping the auto-reply switch.

1. Agreement to terms

By creating a workspace on alovibe ("the Service"), you ("you", "the workspace administrator") agree to these Terms of Service ("Terms"). If you don't agree, don't use the Service.

The Service is operated by Alireza Amirfiroozkoohi ("alovibe", "we", "us"). Contact: aafiroozkoohi110@gmail.com.

2. The service

alovibe is a multi-tenant booking management platform. Each workspace gets:

  • A dashboard to manage services, customers, staff, and bookings.
  • An AI assistant that handles customer conversations across 5 connected channels (Telegram, WhatsApp, Instagram, Facebook, Email).
  • Integrations with Google Calendar and OpenAI.

The Service is delivered "as is" — we work hard to make it reliable but we don't promise 100% uptime, lossless conversation accuracy, or that the AI assistant will always behave correctly. You agree to review automated AI replies and bookings before relying on them.

3. Your account

To use the Service you must:

  • Provide accurate information (workspace name, valid email).
  • Keep your password (and TOTP recovery codes, if enabled) secret.
  • Promptly notify us if you suspect unauthorized access: aafiroozkoohi110@gmail.com.
  • Be at least 18 years old (or the age of majority in your jurisdiction).

You are responsible for everything that happens under your account, including actions taken by staff members you invite. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable use

You agree NOT to use the Service to:

  • Process personal data of categories you're not allowed to handle (children's data, health records you can't lawfully process, etc.).
  • Send spam, harassment, or unsolicited marketing through the connected channels.
  • Reverse engineer, scrape at scale, or attempt to bypass our rate limits or access controls.
  • Run automated bots, scrapers, or load-test traffic against the Service without prior written consent.
  • Resell or sublicense the Service to a third party.
  • Use the Service for any illegal purpose under any applicable law.

We may suspend access without notice on confirmed violation.

5. Your data

You own your workspace's data. You grant us the limited license needed to operate the Service on your behalf (storing the data, transmitting it to your connected integrations, displaying it back to you and your team).

We process end-customer data as a data processor on your behalf — you remain the controller. See the Privacy Policy for details.

You may export your data at any time from Settings → Export. On account termination, you have 30 days to export before we permanently delete the workspace.

6. Third-party integrations

The Service integrates with third-party services (OpenAI, Telegram, Meta WhatsApp, Google). When you connect one of those, you agree to that provider's own terms (e.g. OpenAI usage policy, Meta Platform Terms, Google API Services User Data Policy). alovibe is not responsible for outages, billing, or policy changes at those providers.

7. Fees, billing, refunds

Paid plans (Starter and Pro) are billed monthly in advance via Stripe. Fees are non-refundable except as expressly required by applicable consumer law. A 7-day refund window applies from the first paid subscription start; cancel from the Billing page within that window for a full refund.

You can downgrade or cancel at any time. Cancellation takes effect at the end of the paid period.

8. Service availability

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance is communicated by email at least 24 hours in advance where possible. Emergency maintenance may happen without notice.

We don't offer SLA credits during the beta period.

9. Limitation of liability

To the maximum extent allowed by law:

  • The Service is provided "as is" without warranties of any kind.
  • alovibe is not liable for indirect, incidental, special, or consequential damages (lost profits, lost data, business interruption).
  • Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

Some jurisdictions don't allow these limitations — there, the law's default applies.

10. Indemnity

You agree to defend and indemnify alovibe against any claim arising from your use of the Service in violation of these Terms or any applicable law (including but not limited to your handling of end-customer data).

11. Termination

You can close your workspace at any time from Settings → Account. We may terminate or suspend a workspace immediately on:

  • A material breach of these Terms.
  • A confirmed security incident traceable to your account.
  • A legal order requiring termination.

On termination, your data is retained for 30 days (export window), then permanently deleted.

12. Changes

We may revise these Terms. Material changes are emailed to workspace admins at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the governing law and venue set out in your subscription agreement; mandatory consumer-protection rules in your place of residence still apply.

14. Contact

aafiroozkoohi110@gmail.com